The company blamed the cancellations on air traffic control problems and limited staffing in Florida as well as bad weather.
“We’ve continued diligent work throughout the weekend to reset our operation with a focus on getting aircraft and crews repositioned to take care of our customers,” the airline in a statement Sunday.
In a statement, the Federal Aviation Administration said there have been no air traffic related cancellations since Friday. The agency said that airlines are experiencing delays because of aircraft and crews being out of place.
“Flight delays and cancellations occurred for a few hours Friday afternoon due to widespread severe weather, military training and limited staffing in one area of the Jacksonville Air Route Traffic Control Center,” the FAA said.
However, other airlines did not appear to be as severely impacted by these issues. On Sunday, American Airlines canceled 2% of its flights and low-budget Spirit Airlines also canceled 2%, according to FlightAware.
It’s a busy travel weekend as Monday is a federal holiday. Southwest canceled 808 flights on Saturday, stranding thousands of passengers across the country.
Marye Cory was set to fly from Oklahoma City to Orlando Sunday morning for a cruise. At 3 AM she saw her flight had been canceled and spent more than eight hours on the phone with customer service.
Cory said she has spent more than $400 and used 20,000 credit card points on a United flight that will depart the morning of her cruise. She also lost money on a booked AirBnb in Orlando and had to rearrange childcare.
“I’ve flown with Southwest over 200 times and I’ve always been very happy with their customer service,” Cory said. “I hope they sort this out.”
Last week, the airline announced a vaccine mandate for employees, fueling speculation that the weekend delays may have been caused by a pilot walk-out.
The Southwest Airlines Pilots Association claimed the cancellations were due to “management’s poor planning.” CNN has reached out to SWAPA for comment.
Southwest has had a difficult year. The airline had the worst on-time performance and the greatest percentage of canceled flights of any of the nation’s four major airlines in June and July, according to flight tracking service Cirium. Passengers aren’t the only ones upset with Southwest: Unions for pilots, flight attendants and mechanics have all voiced complaints about the airline’s operations.
“To any Southwest customer whose journey with us fell short of their expectation this…
Read More News: Southwest Airlines cancels more than 1,000 flights Sunday