Widespread 911 issues in the Nashville area were reported after AT&T wireless and internet service was disrupted on Friday hours after a massive explosion downtown.
AT&T internet and phone service was disrupted in the area about 12 p.m. Friday.
Users around the country reported disruptions in service but there was a concentration in the Nashville area and Middle Tennessee, growing to reach from Kentucky to Alabama as more reports came in.
Who to call in 911 emergency
A handful of local police departments reported the outage was disrupting 911 access, including some non-emergency lines, in their jurisdictions. Most took to social media to share land lines and alternate access numbers where residents could seek emergency assistance.
- Williamson County, including Franklin: 615-790-5550 or 615-790-5801
- Brentwood: 615-371-0160.
- Murfreesboro: 629-201-5056
- La Vergne: 615-471-1103
- Smyrna: 615-930-2067.
- Mt. Juliet: 615-406-5849
- Gallatin: 615-561-2080 or 615-561-2308
- Sumner County: For non emergency calls use 615-561-2080 or 615-561-2308; for emergency calls use 615-561-2219, 615-561-2299 or 615-561-2254
- Putnam County: 931-261-6219
- Dickson County: 615-446-8041
Outage linked to explosion
The outages were reported several hours after an explosion in downtown Nashville that took place near an AT&T facility.
An AT&T spokesman confirmed the outage was linked to the explosion:
“Service for some customers in Nashville and the surrounding areas may be affected by damage to our facilities from the explosion this morning. We are in contact with law enforcement and working as quickly and safely as possible to restore service,” said Jim Greer, an AT&T representative.
Nashville authorities said investigators think the explosion was an “intentional act” and sparked by a vehicle blast.
Police came across a suspicious RV parked outside a nearby AT&T building near Second Avenue and Commerce Street before 6 a.m., when initially responding to calls of shots fired in the area, said Metro police spokesperson Don Aaron.
There were no immediate evidence of any shooting but officers alerted the department’s bomb squad, which was en route when a “significant explosion” happened about 30 minutes later, Aaron said.
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